This clinic is amazing from the minute you book with them you will not regret it. I've just got back from my first visit and it was amazing. They treat you with so much respect and they go through everything with you so you really understand what you will have done. I was really nervous when I first arrived at the clinic but the clinic has such a calm environment the nerves just went. The biggest thing for me was how nice everyone was that works at the clinic. Absolutely amazing, I really can't wait to go back to get the rest of my treatment. 10/10. 5 stars
To: Hollywood Dental
[Clinic Address]
Subject: Formal Notice of Complaint and Demand for Refund Due to Negligent Dental Treatment
Dear Sir/Madam,
I am writing to issue a formal notice of complaint regarding the negligent dental treatment I received at your clinic. This negligence has resulted in severe physical harm, long-term complications, substantial financial loss, and significant emotional distress. This letter also serves as a formal demand for a full refund of all treatment fees paid to Hollywood Dental.
During my treatment at your clinic, my teeth were shaved down far beyond acceptable clinical standards, and essential canal work was not carried out. Additionally, one implant was placed directly on a nerve, causing severe and ongoing pain.
While I was still in Turkey, your clinic acknowledged responsibility for the situation by informing me that the dentist who treated me had been dismissed. I was also required to remain in Turkey for an additional four days while attempts were made to address some of the issues. This clearly demonstrated that your clinic recognised that negligence had occurred.
However, since returning home, your clinic has refused to provide a refund or accept further responsibility, despite the extensive evidence and medical documentation confirming the harm caused.
As a direct result of the damage done at Hollywood Dental, I was forced to seek urgent specialist treatment in Antalya. Clinical examinations and X-rays confirmed severe negligence. I subsequently had to undergo the following major corrective procedures:
Removal of all upper teeth
Placement of six new implants
Bone graft
Two sinus lift procedures
I have also been left with temporary teeth on the upper arch, meaning the treatment is incomplete and I must return in approximately four months for permanent crowns.
In addition to this, I am now required to pay a further £5,600 for additional corrective work, which includes:
24 crowns
4 root canals
Further restorative dental treatment
The implant that was placed on the nerve by your clinic cannot be safely removed, as doing so could cause permanent nerve damage. This is a direct consequence of negligent surgical placement.
I hold comprehensive evidence of all damage, including X-rays, medical reports, and statements from qualified specialists.
Given the severity of the complications, the considerable financial burden, and the physical and emotional suffering caused, I am requesting a full refund of the total amount paid for my treatment at Hollywood Dental.
Please treat this correspondence as a formal demand. I expect a written response within 14 days of receiving this letter. If I do not receive a satisfactory response, I will have no choice but to pursue further action, including:
Seeking legal advice regarding a claim for medical negligence and financial damages
Filing complaints with dental regulatory authorities
Submitting my full case documentation to consumer protection agencies
Proceeding with formal complaint channels
I would prefer to resolve this matter amicably; however, I am fully prepared to escalate this case if necessary.
Sincerely,
Helen McMahon
